Legal
Refund Policy
We want you happy with every JOVIT Delivery order. This policy explains when you can return, replace or cancel, and how refunds work. Keep your order ID and payment reference (from your confirmation screen). Quoting them makes everything faster.
Change of mind: 14-day returns
You may return unused items in their original packaging within 14 days of delivery for a refund. Perishable food and prepared meals cannot be returned once delivered unless they are damaged or wrong (see below), for health and safety reasons.
Damaged or wrong items: 7 days
If an item arrives damaged, spoiled or is not what you ordered, contact us within 7 days of delivery and we will replace it or refund it in full, free of charge, including any delivery fee you paid for that item. A photo of the item helps us process it quickly.
Cancellations
You may cancel an order any time before it is dispatched for a full refund. After dispatch, delivery charges may apply. To cancel, email us with your order ID as soon as possible.
How refunds are paid
Refunds are made to your original payment method (the card, bank account or wallet you paid with through Paystack) within 5 to 10 business days of the refund being approved. We cannot refund to a different account.
How to request a refund
Email jovitmedia@gmail.com or call 0816 610 3926 with your order reference, the affected items and what you would like done. You can also use our contact form.
These terms work alongside your statutory rights under the Federal Competition and Consumer Protection Act 2018, which always apply.